Ravenna Homes stands by our homeowners long after the decision to purchase with us is made. We believe that the service and support we provide our family of owners starts on day one when they first visit us and extends years after as their new house becomes their home.
Feel confident and secure in your new home. All of our homes are backed with a 2-year warranty* on workmanship and materials, twice the industry standard. We go above and beyond other builders to ensure your home is protected. Each of our homes also comes with a 10-year limited structural warranty* insured by an independent third party.
We are committed that every Ravenna Home is built with superior craftsmanship through:
All of our homes are inspected from start to finish by independent third-party engineers. A certified RESNET Home Energy Rater also assesses the energy efficiency and performance of each of our homes, assigning it a relative performance score (the HERS Index Score). Our homes are designed with certain features, construction techniques, and selection of materials to help reduce energy usage, resulting in lower energy costs.
Warranty requests can easily be submitted online to our Warranty Department. A Ravenna Homes’ Construction Manager will directly contact you to set up a convenient day and time to personally visit you at your home to assist you. It is our goal to be courteous, prompt, and efficient in an effort to provide total satisfaction on every interaction and to build lasting and positive memories with our buyers.
*See the written limited warranty for full explanation of coverage
All of us at Ravenna Homes hope and pray you are doing well, staying healthy, and enjoying your new Ravenna home. We’re all going thru a very difficult time enduring the ever changing environment of the COVID-19 pandemic. We know that you may also have warranty needs during this time as well. We would like to ask for your patience as we do everything we can to take care of these needs as quickly and efficiently as possible.
Please be advised that some of our vendors and contractors that perform our warranty work now have limited availability and hours of operation. They also have their own company protocols to keep themselves and you safe from any possible infection. Warranty requests can continue to be submitted online; however, we ask that you please consider delaying warranty submissions for minor or cosmetic matters until the effects of the COVID-19 pandemic have subsided.
After you submit a warranty claim, you will receive a call from a Ravenna Homes Construction Manager to assist you and to discuss the availability of our vendors and contractors, with urgent situations given highest priority. Ravenna Homes remains fully committed to the quality of our homes and your warranty needs. We appreciate your patience and understanding during these unprecedented times. Thank you again for selecting Ravenna Homes as your builder of choice. We look forward to providing you the best service possible, and pray you stay healthy and safe.